Modern Business Apps, To Drive Modern Business.

At this stage, we’re all about getting to know you. Your company, your employees, your industry, your processes and the pains/challenges you face.

In the Assess Phase we hold a series of meetings and workshops with your Senior Stakeholders and affected Teams to develop a detailed understanding of your organisation.

We’ll utilise Tools and Techniques helping us to form a full, complete picture of your ‘As-Is’ environment to produce a Digital Transformation Plan that describes the key groups of Users & Scenarios they work in, Technologies we plan to deploy, Change Management needs, and Future Roadmap plans.

The second stage of our process considers the output from Assess and enables us to delve deeper into understanding your business.

During Prepare, a range of Stakeholders from across your business including Sales, HR, Finance, IT and more will continue to be involved and we’ll work to build Sprints that address Key Scenarios – for example, Information Security, Collaboration, Access to Content or Remote Working.

It cannot be over-emphasised just how important this stage is – Digital Transformation projects by their very nature disrupt and affect how an organisation works.

It is vital that a robust Change Management Process and Timeline are identified, tailored and agreed in order to ensure the greatest likelihood of success. As part of Prepare, we will produce and implement Communication Plans that include Emails, explainer Posters and Videos and much more to begin informing users.

Our plans will also include Adoption Tactics, Measurement & Reinforcement Plans and bespoke Training Plans to ensure we provide the best possible experience during Execute.

At this stage we have agreed a starting Sprint including a Project Plan and defined deliverables and milestones, and we will have also discussed our approach for delivery in Execute – Agile MVP (Minimum Viable Product).

Our Agile MVP approach is designed to quickly and reliably implement specific, time-boxed (4 Weeks) deployments of Technology complemented with specific User Training.

For example, the first Sprint might be to deploy and train users on Email (Exchange Online) followed by Document & Records Storage (SharePoint Online).

We also use Sprints to deploy Dynamics 365 and Power Platform – for example an MVP of Dynamics 365 for Sales, or a custom Time Recording Power App built on Power Platform.

The success of Execute will largely be dictated by how well users are trained and adopt the new technologies and ways of working. Our Training Plans, Reinforcement Plans and Adoption Tactics will all play a huge part in creating the desire, excitement and groundswell necessary for success, throughout all levels of the organisation.

Finally, Reinforce is all about driving Adoption by soliciting feedback and responding to end users experiences (good and bad).

You will have discovered through the Process so far that Digital Transformation can be disruptive and peoples current ways of working will be affected, so it’s vital they continue to be encouraged and brought along on the journey.

During the Prepare Phase, we will have created & implemented comprehensive Project Plans outlining key activities (Newsletters, Lunch & Learns, Classroom Training) that will be delivered using supporting material to help engage staff and drive adoption right from the outset.

In order to ensure we can correctly track Adoption rates, we will provide a PowerBI Adoption Dashboard that lets us track metrics such as Sign-Ins, Team Conversations and Access from Mobile App. These insights can be used to track our success, but will also drive improved Training & Company Messaging to ensure on-going success.